Returns

Incorrectly supplied / damaged parts

  1. Please check all goods on receipt to ensure that the contents of the delivery match the accompanying paperwork. If parts are damaged or incorrect you must notify us by phone / fax within 2 days of receipt, and they must be returned within 7 days.
  2. If incorrectly supplied / damaged parts are to be returned, a returns note & number must first be obtained from our telesales staff.
  3. Any parts returned to us without a returns number & completed note, will be sent back to you at your cost.
  4. It is the responsibility of the recipient to send the goods back to Performance Parts Ltd and return carriage charges will be credited (to a value of our standard carriage charge) where applicable, once the goods are inspected and accepted for return.
  5. If parts supplied incorrectly are returned for credit it is the responsibility of the sender to ensure that they are returned complete, in an undamaged, unused condition and fit for resale including the packaging.
  6. To ensure acceptance, please return parts in unmarked original packing surrounded by an outer carton. i.e. return goods in the condition that you would be satisfied to receive them in.


Incorrectly ordered by dealer / unwanted parts

  1. If goods were supplied correctly as per your order, any parts returned for credit because they were ordered incorrectly or are no longer required will be subject to a minimum 10% restocking / handling charge and will only be considered for return / credit within 10 working days of supply. Returns of items over 10 days old will be treated as a stock cleanse under separate terms – see bottom of page.
  2. In all cases, acceptance of a parts return request shall be at the discretion of PPL Management.
  3. A returns note & number must first be obtained from our telesales staff and any parts returned to us without a returns number & completed note, will be sent back to you at your cost.
  4. It is the responsibility of the sender to pay return carriage and ensure that goods are returned complete, in an undamaged, unused condition and fit for resale including the packaging.
  5. Please return parts in unmarked original packing surrounded by an outer carton. i.e. return goods in the condition that you would be satisfied to receive them in.
  6. We reserve the right to reject any returned parts considered unsuitable for resale for whatever reason.


Warranty returns

  1. If parts are to be returned because there is an alleged warranty / fitting problem, a returns note, returns number and warranty form must first be obtained from our telesales staff.
  2. IF THERE IS A QUERY ON FITTING THE PRODUCT – DO NOT RUN THE ENGINE OR USE THE PRODUCT, to do so will mean that the product is used and therefore it has been accepted as fit for it’s purpose. Used products will not be accepted for return for alleged fitting problems.
  3. Any parts returned to us without a returns number & completed notes will be sent back to you at your cost.
  4. It is the responsibility of the reseller to send the goods back to Performance Parts Ltd and return carriage charges will be credited (to a value of our standard carriage charge), once the goods are inspected and passed for credit / replacement.
  5. Replacement parts / credits will only be issued once the goods have been received and inspected. Occasionally a delay may occur, as some parts need to be returned to the manufacturer for testing with specialist equipment not available at PPL before a decision can be reached.
  6. N.B. Some products are supplied without instructions and it may be necessary for these to be fitted by a qualified technician. Therefore PPL will not accept responsibility for any problems caused by any end user’s inability to fit products distributed by us.


Stock Cleanse Policy

  1. Item(s) must be a current stock line and not discontinued.
  2. Item(s) must be in 100% undamaged saleable condition (including the packaging).
  3. We must receive a 2 for 1 sterling value order. (If returning £200 then we need a £400 order)
  4. Stocks cleanse acceptance remains at PPL Director’s discretion.

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